Terms & Conditions

• Internet service with no download or upload limitation. Maximum speed is determined by your selected plan. Internet is delivered via VDSL or Fiber Optic line and is provided on a best-effort basis.
• WiFi service in your home, based on Mesh technology using Deco M5 or equivalent devices, ensuring full-coverage wireless connectivity throughout your property.
• Technical support in English at your home — see Section 2 for full details of the support guarantee.

All monthly plans include guaranteed on-site technical support in English. A qualified technician is guaranteed to attend your home within 24 hours of your call or email requesting assistance.

The technician will assist with any connection issue affecting any wired or wireless device on your network, including but not limited to:

• Laptops and desktop computers
• Tablets and iPads
• Smartphones
• Smart TVs and streaming devices
• Gaming consoles
• Smart home devices (front door cameras, video doorbells, etc.)
• Any other device connecting to your home network

Our call centre and support team are available during the following hours:

If you wish to visit us in person, our office is located at Jaffa 210, Jerusalem.

Services are billed monthly. Charges are applied during the last third of each calendar month for services provided within that month. You will receive a single itemized bill in English covering all active services.

You may terminate your service at any time by contacting us by phone or email. Service will be terminated at the end of the calendar month in which notice was received. No charges will be applied beyond that date.

For support requests, billing queries, or to terminate your service: